Refer-A-Friend FAQs

What happens when I copy and paste the provided javascript?

Your website gets a refer-a-friend floating button. Its high visibility makes it easy for site visitors to spread the word about your business.

For whom is this service designed?

This free service is designed for businesses that want to use referral (word-of-mouth) marketing to spread word about their service or product offerings.

Is this service catered for offline businesses or online businesses?

Both.

I am an offline business, can I use this to distribute coupons?

Sure, no problem. Read our documentation to update the text on the floating button from 'refer-a-friend' to your custom text.

I need complete reporting and referral tracking, do you provide this?

Yes, we do provide end-to-end tracking and reporting. Login here to access the data and get more information.

Our online business needs comprehensive reporting; what all do you provide?

We provide comprehensive reports on all user referral activity, fulfillment, your top influencers, and activity by social channel. Other features include user referral tracker widgets and leaderboard widgets.

Our offer needs to be more customized and needs a different UI

Customization is only offered for paid version for as low as $50. In many cases, this is a one-time fee. Email sales@refmob.com for details.

We are an online startup that wants to use referral marketing, can we try this for free?

We love startups, we are one ourselves. Want more than what we already offer? Contact us and lets work out a solution

We want our referral activity data, can you export it to us?

Absolutely, all the data is also available via REST APIs and can be pulled as needed.

Shall I offer incentives to both the existing customer and the new customers they they refer?

What incentives to offer is completely up to you.

Will my customers refer their friends? How can I ensure that they will?

Customers that like your products/services are often willing to let their friends know about it. Focus on your products and make it easy for customers to spread the word. A small incentive helps too.

What's the best way to get started on asking for online refer-a-friend programs?

Start by creating an easy-to-understand incentive offer. Let your customers know of this offer by email and by displaying it on your website. Make it really easy for them to spread the word.

Does this work? Are customers willing to refer friends?

99% of your happy customers are always willing to refer you, but do not have the time for it; only 10% actually end up doing referrals. The key is to make it really easy for them to refer friends.

I have more questions, how do I get them answered?

Email us at sales@refmob.com with your questions.